When the quality of service or the sales attitude play a main role in the activity of your company, the Mystery Shopper becomes a fundamental information tool for your business.
This study will allow you to identify shortcomings in the sales process and know the consumer’s perception of the shopping experience. It will allow you to know the gap between the expected service and the actual service.
It also serves as a tool to control that the format and image of the business are respected.
The information is collected through a highly trained Mystery Shopper or Undercover Shopper, who attends the different points of sale pretending to be a common customer making a purchase or product change.
The auditor will analyze different points and then the information will be processed to finally be presented to the client in a timely manner.
This study is aimed at:
And all those companies that require monitoring of this type, both for their own premises and franchisees.
This study will allow you to:
Panamericana Pilar, Km 42,5 Office Park Quatro, Of. 324 Del Viso. Pilar, Buenos Aires. CP 1669
(54 02320) 407573 / 74
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